Concierge Services

We are here for you

Our resort has a full-service Lobby and Concierge service.

They will sort all of your needs even before you get here. We can help out with anything during your trip, from Airport Transfer to the Resort to more towels, an extra day of cleaning, grocery shopping and the planning of a wonderful day on the Cenotes or Xcaret Parks.

In case there is anything you need, we can make it all happen for you and your loved one's trip.

Request any service from below.

We shop for you so you can enjoy


We can arrange to have your Kitchen and Fridge fully stocked.  


Just send us your shopping list, and we’ll have everything ready when you arrive. (we can restock as many times you need)

Book a Private Chef 


We have several culinary options and tasting chef recommendations 


We facilitate unique one-time experiences, special occasions, and or weekly meals.

Restaurants Reservations 


We know the best restaurants around. 


Tell us what is your food preference and we will reserve a table for you.



Every parent needs time off. 


The babysitters will make your little ones have a happy time while you go out.

In-Home Massage, Makeup and Beauty Experts 



Do you have an event or you just feel like getting pampered while you are on vacation?


Let us know and we will send the right professional to your home.

Special Gifts or Flowers 



Preparing a surprise for your loved ones is easier when you have help. 

Private Transportation or Car Rental from and to the Airport. 



Get a car without waiting in line upon arrival.

Mid-stay housekeeping services




Mid-stay housekeeping services optional 

Contact Us